Crisis-Courier-UAV
A human systems engineering project focused on designing a high-performance UAV for rapid, reliable delivery of critical supplies in disaster zones, optimized for turbulent and low-visibility conditions through advanced navigation and payload systems.
Role
Human System Engineer
Timeline
Aug 2024- Dec 2024
Aerospace and Defense
$5 billion (2024)
Challenge
Reasons for Automation:
Precision and Stability -Automation will provide: high accuracy, constant monitoring, and multitasking
Human Workload -tedious, repetitive, or dangerous
UAV management systems -UAV stability, precise navigation, and processing sensor data in real-time
Function Allocation:
Automation best tasks: Flight operations, data processing, repetitive monitoring, resource management
Human Operators best tasks: Decision-making, judgement, problem-solving, team coordination, situational awareness
25%
Less Cognitive Load
35%
Increase in user attention
84%
Increase in Efficiency
Needs
Visual Display- Cargo Status
Purpose: To visually confirm that the package has been successfully dispatched from the UAV.
Visual: A green checkmark icon appears on the display, accompanied by a confirmation message stating, “Package Dispatched,” along with a timestamp for reference. Yellow colour displays the cargo delivery in process and it is dispatched.
Auditory Alerts
ThePurpose: To notify when the UAV is at imminent risk of colliding with the ground or an obstacle, ensuring timely corrective action to avoid impact.
Audio: A distinct and abrupt sound designed to convey a sense of urgency effectively. The design adheres to key principles such as attention, perception, & memory to enhance usability & safety during drone operations.
Low Battery Warning
ThePurpose: To provide regular updates on the UAV’s battery level, ensuring the operator stays informed about the remaining power during flight.
Audio: A recurring low-frequency tone accompanied by a verbal announcement of the battery percentage (e.g., “Battery at 30%”)
The design follows key principles of attention and perception.
Situational Awareness
All operator displays have mechanisms to increase situational awareness through:
Chat box: enables operators to chat amongst themselves.
Mission Initiation Alert
ThePurpose: To efficiently deliver critical supplies and equipment to disaster-affected regions, overcoming challenges posed by harsh conditions, such as turbulence and low visibility, through innovative UAV technology.
Audio: A concise, attention-grabbing tone followed by a robotic voice stating,
“Package dispatched from UAV.”
Visual Display
Autopilot Alert
Purpose: To notify the operator when the autopilot system is activated or deactivated.
Visual: A blinking red indicator light signals the change in autopilot status, supplemented by a dynamic label on the display that switches between
“AUTOPILOT ON” (green)
and
“AUTOPILOT OFF” (red).
UAV Workstation Demo
“ With our new visual identity and design language, the updated UAV Crisis Courier brand powerfully reflects the urgency, precision, and compassion that define both our mission and stakeholders—from frontline responders and healthcare providers to the communities. It captures the essence of our current and future impact, your dedicated team, and the values that drive us to deliver when it matters most ”
Jamie Gorman I Foundation Human System Engineering
Professor, Arizona State University
Conclusion
The redesign of the UAV Crisis Courier interface effectively resolved key usability challenges, resulting in a faster, more intuitive experience for emergency responders and healthcare workers. The enhanced UX/UI not only improved operational efficiency but also boosted adoption and trust among field users—highlighting the life-saving impact of thoughtful, human-centered design in critical delivery systems